Frequently Asked Questions
Everything you need to know about Ocoopa products and services.
How long does it take for Ocoopa hand warmers to fully charge?
Charging times vary by model, but most Ocoopa hand warmers take between 3 to 4.5 hours to reach a full charge using a 5V/2A adapter.
What is your shipping policy for international orders?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery usually takes 7-15 business days depending on your location.
Do Ocoopa products come with a warranty?
Yes, all Ocoopa electronic devices come with a standard 12-month warranty that covers manufacturing defects and technical malfunctions.
Can I use the hand warmer as a power bank for my phone?
Most Ocoopa models feature a 2-in-1 design, allowing you to use the internal lithium battery to charge your mobile devices via the USB output port.
What is your return and refund policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund.
Are Ocoopa hand warmers safe to use?
Safety is our priority. Our products are UL, CE, and FCC certified, featuring integrated protection against over-voltage, over-charging, and short circuits.