Returns & Exchanges

At Ocoopa, we want you to stay warm and satisfied; if you are not completely happy with your purchase, we offer a 30-day return window for all electronic hand warmers and accessories. All returned items must be in their original packaging and in like-new condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via the Ocoopa website or email with your order number and the reason for your return.

• 2.
  Receive Return Authorization

  Once your request is approved, our team will provide you with a Return Merchandise Authorization (RMA) number and the appropriate return shipping address.

• 3.
  Pack and Ship

  Securely pack the device in its original box with all cables and manuals included, clearly marking the RMA number on the outside of the package.

• 4.
  Inspection and Refund

  After receiving and inspecting your returned unit for quality assurance, we will process your refund to the original payment method within 5-7 business days.